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The EPR Study is now available.
If you are interested to receive printed copies, pelase contact us at
Annexes are published on EPR website

Download the study



Between 2007 and 2010, Certu (Centre for the study of urban planning, transport and public facilities in France) conducted a study in 11 European cities, located in five different countries: Sweden, the Netherlands, Belgium, the United Kingdom and Spain. The results of this work are now being published and are available as a French/English book, and can only be purchased on the Certu’s on-line catalog (for €40 + delivery cost).

Also a symposium will now be organised on accessibility practices observed in European cities. This event will take place in Montpellier (France), on Tuesday, September 27th 2011. The working languages will be both French and English. The registration fee (€105) includes a copy of the book mentioned above.

Practical information and registration
Corinne Ginestet – +33 (0)4 67 99 76 40

Registration fees
€105, including lunch and a copy of the book « Accessibility practices in 11 European cities for persons of reduced mobility » (published on summer 2011 – price 40€)

Online registration:

Montpellier – Maison des étudiants – Espace Richter
Place Eugène Bataillon
34090 Montpellier
Map available on the website

First results of the 1st survey of the eAccessibility2020 study are available. The detailed analysis will be available in early September.

Basic statistics (as of 27/07/11):

The mean age of the respondents is 44 (ranging from 25 to 86 years old) with 73% of them being men and 27% being women. 18% of the respondents fall under the category of either having a disability or being a carer of a disabled person or being above 65. Finally 14% of the responses came from countries outside the EU.


Concerning the ‘User Needs’ respondents consider that practically all aspects of life of older people and people with disabilities will require new eAccessibility solutions by 2020. Health (Health: access to medical ICT devices & Health: access to e-health information services) and employment (Employment: e-work applications of tomorrow) appear at the top of the list.
In the same area of ‘User Needs’, respondents rate as more important for new eAccessibility solutions in 2020 the: cognitive disabilities and the multiple disabilities. These two types of disability are ranked first in the list that covers also visual, hearing, speech, mobility and psychological disabilities.
From a technological perspective and according to the survey results, 4 novel ICT solutions have been highlighted among a list of 18 as the most promising for the development of new eAccessibility solutions in 2020:

  • New Human Computer Interaction (HCI) Interfaces and Platforms
  • Motion and Gesture-recognition Systems
  • Ambient Intelligence (e.g. appliances and devices embedded in the home environment, that are context aware i.e. recognise the user and also personalized or even anticipatory)
  • Language Technologies (Natural Language Processing)

Respondents recognise that there is evidence of future societal, technology and/or market trends affecting (directly or indirectly) the development of e-accessibility solutions. The following 3 trends reach the top:

  • Societal trend: Growing number of older people living alone
  • ICT trend: Multi-purpose interaction devices (e.g. smart phones and terminals)
  • Market trend: Mainstreaming of accessibility in ICT products and services

Finally, in the question ‘How important do you judge each of the following initiatives / actions for the future mainstreaming of e-Accessibility solutions?’ surprisingly responses bring ‘Enhancing awareness on eAccessibility requirements among IT developers/ companies’ on the top, leaving below other important initiatives such as: stricter policy enforcement, research at EU level or networking among relevant actors.

The first ever World report on disability, produced jointly by WHO and the World Bank, suggests that more than a billion people in the world today experience disability.
People with disabilities have generally poorer health, lower education achievements, fewer economic opportunities and higher rates of poverty than people without disabilities. This is largely due to the lack of services available to them and the many obstacles they face in their everyday lives. The report provides the best available evidence about what works to overcome barriers to health care, rehabilitation, education, employment, and support services, and to create the environments which will enable people with disabilities to flourish. The report ends with a concrete set of recommended actions for governments and their partners.
This pioneering World report on disability will make a significant contribution to implementation of the Convention on the Rights of Persons with Disabilities. At the intersection of public health, human rights and development, the report is set to become a “must have” resource for policy-makers, service providers, professionals, and advocates for people with disabilities and their families.

As part of the “Monitoring eAccessibility” Study, an online survey is taking place. This study will provide an overview of the status and progress of eAccessibility-related policies and technologies in 12 selected European countries and three non-European countries. The topic of this survey is “eAccessibility”, in other words the ways that people with disabilities and others (such as older people) overcome the technical barriers and difficulties they experience when trying to participate on equal terms in the information society.
ICT is increasingly essential for daily life and work. ICT contributes to efficiency and quality of public services, business opportunities, workers’ productivity and overall competitiveness.
The opinion of organisations representing people with disabilities and users is very valuable for the aim of this study, and for that reason Technosite would kindly ask you to disseminate the participation in this survey throughout all your contacts and relevant organizations.
The results of this questionnaire will be compared with the data collected from ICT and policy experts in order to have the widest possible view of the current eAccessibility context. For this reason, it is really important that every organisation completes the relevant parts of the questionnaire, even if eAccessibility is not a core feature of their activities.
This questionnaire asks about the everyday eAccessibility experiences of end users and people with disabilities, and does not require any specific technical knowledge.
The information collected in the survey will be processed anonymously. It will be used to make comparisons between countries but not linked to any individual organisations, and will be used for non-commercial purposes.
To access to the questionnaire, please follow these easy steps:

  • Go to
  • In the section “National experts” in the bottom right hand corner, enter the following user and password.
    Name: User066
    Password: User066_01
  • Click on “Survey”
  • On the left side, click on “add” and after that, click on “Continue”.
  • From this point, you can now start to complete the questionnaire. It should not take you more than 10-15 minutes. Please, do not forget to click on “send” in the last page of the questionnaire to finish it correctly.

The questionnaire is divided into 20 topics. The first one, “About your Organisation” is to collect facts and figures about your organisation and is solely to collect statistical data. Each of the following 19 sections addresses a specific aspect of eAccessibility that falls within the scope of this study.
Each section has one or more questions regarding specific technologies or policy indicators in relation to a particular ICT domain. Not all questions / sections may be relevant to the user group(s) represented by your organisation or address your expertise. Wherever this is the case, you only need to tick the box provided below the question and move on to the next one. At the bottom of each question there is also an optional field in which you may add comments, suggestions or clarifications relating to that specific topic.
Should you have any questions or problems in completing the questionnaire do not hesitate to get in touch at any time. Please send an email explaining your question to Technosite has also provided you with a glossary of the key terms used in the survey.
They would be very grateful if you could complete the questionnaire by May 8th 2011.