This workshop will take place on 7 December 2009 in Brussels at DG INFSO, Meeting Room S1, Avenue de Beaulieu 25, 1160 Brussels, Belgium.
Self-service terminals (e.g. ATMs, kiosks in train stations, airports, public kiosks in postal offices etc) are rapidly taking over from humans for the delivery of basic services in today’s daily life, however they can be difficult to access and use for many people, e.g. users with disabilities, those with low ICT competence, elderly users, or simply those not used to this medium. This can be improved by adapting the terminals as to their physical design, software and interfaces. Possible solutions encompass among other use of mobile devices or assistive technologies for man-machine interaction, vocal input / output, software adaptation etc.
The purpose of this meeting is to identify grounds for possible further action at European level, notably with support from the European Commission in various possible ways: policy recommendations, stakeholder dialogue, standardisation activities, funding from EC programs, etc.
Registration is compulsory and free of charge: please send an e-mail to eInclusion@ec.europa.eu. Please confirm full name, job title and organisation when registering. Please specify if you will require special assistance.


